Privacy Policy

Your privacy matters to us. This Privacy Policy explains how SKEDNA I.T. Solutions ("we," "our," or "us") collects, uses, stores, and protects information you provide when visiting our website or engaging our services. By using this website, you agree to the practices described in this policy.

1. Who We Are

SKEDNA I.T. Solutions is a software development and digital systems company registered in the Philippines. We design, build, and deploy enterprise web applications, CRM architectures, workflow automation systems, and custom digital platforms for businesses.

• Business Name: SKEDNA I.T. Solutions
• Address: 94 San Juan Street, Dumaguete City, Negros Oriental 6200, Philippines
• Email: admin@skedna.com
• Website: https://skednaitsolutions.com

2. Information We Collect

We only collect information that you voluntarily provide to us. We do not use tracking cookies, analytics scripts, or third-party advertising pixels.

Contact Form Data. When you submit an inquiry through our contact form, we collect:

• Full name
• Email address
• Company name (optional)
• Service interested in (optional)
• Estimated budget (optional)
• Project description / message

Automatically Collected Data. Our web server may log standard technical information such as your IP address, browser type, referring URL, and pages visited. This data is used solely for security monitoring and server maintenance and is not linked to your personal identity.

3. How We Use Your Information

Information collected through the contact form is used exclusively to:

• Respond to your inquiry and discuss your project requirements
• Send you an automated confirmation email acknowledging receipt of your message
• Follow up regarding your project, proposal, or engagement
• Maintain a record of client communications

We do not use your information for unsolicited marketing, advertising, or any purpose beyond the direct service relationship you initiate.

4. Legal Basis for Processing

We process your personal data under the following legal bases in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines:

• Consent — You voluntarily submit your information through our contact form.
• Legitimate Interest — We have a legitimate interest in responding to and managing business inquiries.
• Contractual Necessity — When you engage our services, processing your data is necessary to fulfill the agreement.

5. How We Store Your Information

Contact form submissions are delivered via email to our business inbox. We do not maintain a public-facing database of your personal data. Emails and associated project communications are stored securely within our Google Workspace account, which is protected by industry-standard encryption and two-factor authentication.

We retain client communications for as long as necessary to fulfill the service relationship and comply with applicable legal obligations. When data is no longer needed, it is securely deleted.

6. Third-Party Services

We use the following third-party service to operate our communications. We do not sell, rent, or trade your personal information to any third party for marketing purposes.

• Google Workspace (Gmail) — Used to receive and send emails. Google's privacy practices are governed by the Google Privacy Policy.

Spline 3D interactive graphics used on this website are embedded via a third-party viewer. No personal data is shared with Spline through this integration.

7. Cookies

This website uses only a session cookie required for CSRF (Cross-Site Request Forgery) protection on the contact form. This is a functional, security-essential cookie and does not track your browsing behaviour or store personal information. We do not use advertising, analytics, or profiling cookies.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encrypted email transmission (TLS), CSRF protection on all forms, and restricted access to communication systems.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any breach in accordance with applicable law.

9. Your Rights

Under the Data Privacy Act of 2012 (RA 10173) and applicable data protection principles, you have the right to:

• Access — Request a copy of the personal data we hold about you.
• Correction — Request that inaccurate or incomplete data be corrected.
• Erasure — Request deletion of your personal data, subject to legal retention requirements.
• Objection — Object to the processing of your data for specific purposes.
• Data Portability — Receive your data in a structured, commonly used format.
• Complaint — Lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact us at admin@skedna.com. We will respond within 15 business days.

10. Children's Privacy

Our website and services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information through our site, please contact us immediately and we will delete it.

11. External Links

Our website may contain links to external sites (such as client project URLs). We are not responsible for the privacy practices or content of those sites and encourage you to review their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: admin@skedna.com
• Address: 94 San Juan Street, Dumaguete City, Negros Oriental 6200, Philippines